This Privacy Policy explains how CLA Peridot LLC (“CLA Peridot,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit claperidot.com, contact us, or interact with services we operate, including Peridot Response Systems.
Information we collect
We may collect the following categories of information:
- Contact information, such as your name, email address, telephone number, business name, and mailing address.
- Communications and appointment information, such as messages you send, call or text history related to an inquiry, requested services, scheduling preferences, appointment details, and follow-up information.
- Messaging opt-in information, such as the telephone number provided, the business contacted, the method and time of opt-in, message preferences, and opt-out records.
- Website and technical information, such as pages viewed, browser and device information, IP address, referring pages, and information collected through cookies or similar technologies used for site operation, security, and performance.
- Business information provided by clients or prospective clients when requesting or using our services.
How we use information
We use information to:
- Operate, maintain, and improve our website, media properties, digital ventures, and business services.
- Respond to inquiries and provide customer support.
- Send missed-call text-back messages, respond to requests, coordinate appointments, and send appointment-related confirmations, reminders, and follow-ups.
- Provide services to the business a person contacted or requested information from.
- Maintain opt-in and opt-out records and comply with messaging, privacy, and other applicable legal requirements.
- Protect the security and integrity of our systems and prevent fraud, abuse, or misuse.
- Comply with legal obligations and enforce our terms.
SMS messaging privacy
Mobile information, telephone numbers, and text-messaging opt-in data and consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Peridot Response Systems is a messaging service operated by CLA Peridot LLC for participating businesses. It may be used to send a text message after a missed call, respond to a person's inquiry, schedule or confirm an appointment, send reminders, and follow up about a requested service.
A person opts in by calling or texting a participating business's telephone number, submitting their telephone number to that business, or otherwise requesting contact, information, or an appointment from that business. Message frequency varies. Message and data rates may apply. Reply STOP to end text messages from a participating business's messaging program.
We may use messaging, scheduling, customer-relationship, hosting, and communications service providers only as needed to operate the service, transmit messages, maintain records, and honor opt-outs. Those providers are not permitted to use mobile opt-in information for their own marketing. Information about an inquiry or appointment is also made available to the participating business the person contacted so that business can respond and provide its services.
How we disclose information
Except for the mobile-information restriction stated above, we may disclose information:
- To service providers that perform hosting, communications, scheduling, customer-management, security, analytics, or other operational services for us.
- To the participating business associated with a call, text, inquiry, or appointment.
- When required by law, subpoena, court order, or another lawful request.
- To protect the rights, property, safety, or security of CLA Peridot, our clients, or others.
- In connection with a merger, sale, financing, reorganization, or transfer of all or part of our business, subject to applicable law.
- With your consent or at your direction.
We do not sell personal information for monetary consideration.
Cookies and similar technologies
Our website and hosting providers may use cookies or similar technologies that are necessary for security, site functionality, and performance. You can control cookies through your browser settings, although disabling some cookies may affect site functionality. We do not use information collected through this website to build profiles for third-party advertising.
Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and messaging records, resolve disputes, enforce agreements, and comply with legal obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or electronic storage is completely secure, and we cannot promise absolute security.
Your choices and privacy requests
You may opt out of text messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of personal information, subject to applicable legal exceptions and our need to retain records of consent, opt-outs, transactions, and legal compliance.
Children's privacy
Our website and business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will delete it as required by applicable law.
Third-party websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to this policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Continued use of our website or services after an update means the updated policy applies to information collected and used as permitted by law.
Contact us
CLA Peridot LLC
Ferguson, Missouri
Phone: (314) 688-5421